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Shipping information
Dispatch Times
Every item is made to order.
To minimise waste, sometimes we don't order the blank until after you place the order. We aim for 1-2 weeks production time.
⭐️Please note: we are a one-person business. During holidays and/or busy times this time might change to up to 6 weeks. It will be made known on the website when this happens. Thank you for understanding!
International Delivery
We ship worldwide! ⭐️ Shipping rates and times vary by destination, typically ranging from 7-14 working days after dispatch. The tracking number will be sent to your email after dispatch.
Please note that international orders may be subject to local customs duties and taxes. The customer is responsible for these extra chargers.
If fees are incurred please make sure to pay these to avoid your parcel being returned to us.
UK Shipping
Standard UK delivery usually takes 2-3 working days after dispatch. Orders over £60 enjoy free shipping via our standard service. We use Royal Mail 48 tracked services for all domestic parcels to ensure your order arrives safely. The tracking number will be sent to your email once dispatched.
Tracking Your Order
Stay updated on your parcel's journey. Once dispatched, you will receive a confirmation email with a unique tracking number. You can use this to follow your order's path until it reaches your doorstep.
Returns Policy
All of our products are made to order.
Because of this, we do not accept returns or cancellations for change of mind once an order has been placed and production has begun.
Please ensure all detail are correct before placing your order.
If you believe there is an issue with your order, please contact us within 14 days of delivery.
hi@applemoth.com